When things go wrong and patients are harmed, doctors and risk managers have reasons to fear telling patients what happened and offering an apology.
For a physician, the result could be the turmoil of a years-long medical liability lawsuit. For a risk manager, the hospital’s bottom line could be hurt.
So how do these two groups compare when it comes to disclosure?
A new study, apparently the first to pose that question, found that physicians are more hesitant than risk managers to tell patients when an error occurs. But doctors are likelier than risk managers to use the word “error” in describing the mistakes and are quicker to say, “I’m sorry.”
The whole shebang.