Even as physicians face increasing pressure to perform well on measures of patient satisfaction, they may take some comfort in knowing that most patients rate their own doctors very highly.
The average physician rating is 9.3 out of 10, according to a study based on nearly 15,000 patient online ratings between 2004 to 2010. The analysis is based on data from DrScore.com, an online rating site started by a physician. Sites such as Yelp.com may highlight venomous comments from some unhappy patients and paint a misleading portrait of overall patient satisfaction, said Rajesh Balkrishnan, PhD, lead author of the study.
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